Got Questions? We've Got Answers!
Beauty shouldn't be complicated—let's simplify things for you! Explore our FAQ to find everything you need to know about shopping with Ferozia.
Are your products authentic?
Are your products authentic?
Absolutely! All our products are 100% authentic, sourced directly from trusted suppliers and official distributors in Korea. We take pride in delivering only genuine K-beauty essentials to our customers. If you have any questions, feel free to reach out—we’re here to help!
How do I choose the right product for my skin type?
How do I choose the right product for my skin type?
Visit our "Shop by Skin Type" section, where we recommend products tailored to your specific skin needs. Not sure? Chat with us for personalized suggestions!
How do I track my order?
How do I track my order?
You can track your order by using the tracking number sent to your email after shipping. Simply click the link in the email or visit our tracking page to see real-time updates.
What is your return policy?
What is your return policy?
We offer hassle-free returns for unused and unopened products within 30 days. A flat $4.99 return shipping fee applies unless the return is due to a Ferozia error.
Do you ship internationally?
Do you ship internationally?
Yes, we currently ship to customers in the United States and the European Union. International shipping fees and delivery times apply, depending on your location.
Can I cancel or change my order?
Can I cancel or change my order?
Orders can be canceled or changed within 1-2 hours of placement. Contact our customer care team as soon as possible at customercare@feroziabeauty.com.
